Communications

     The Uniform Patrol Division is also responsible for the Communications Section. This section, more commonly known as Dispatch, receives all calls for service and 911 calls for Greenville County. The Communications Section serves as a lifeline for deputies on the street by providing updated information on calls for service.     

     The Communications Section processed 718,503 phone calls through dispatch with 200,962 of those being 911 emergency calls. A major source of these calls came during the December ice storm. In that twenty-four hour period dispatch received almost 6,500 calls due to power outages, fallen trees and other problems.

     The False Alarm Reduction Unit was established in 2001, after County Council enacted Ordinance 3354. This ordinance requires all alarms in Greenville County to be registered with the Sheriff’s Office. The purpose of this is to have accurate contact information when an alarm is received by dispatch. The ordinance also requires those who have more than two false alarms in one quarter to pay a fine to the county.

     Since the ordinance came into effect, the Sheriff’s Office has seen a dramatic decrease in the number of false alarms received. In 2005 we saw a decrease of almost 2,000 false alarms from 2004. This allows deputies to be available to respond to calls that require their assistance.


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2005 Calls for Service by Month

January
13,649
February
11,976
March
13,843
April
14,122
May
14,833
June
14,522
July
15,445
August
14,523
September
13,589
October
13,727
November
12,749
December
13,410
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